Some consumers may still have a WIFI tank utility. Although we are not manufacturing these any longer we do support these devices still. You may need to do an initial connection (or a reconnection if it had lost signal with the customers router). Below is a video as well as a set up guide to assist.
Step 1: Open up or download tank utility set up app
The icon you will see in the app store will look like the below image
Step 2 : Select your tank utility device serial number
If you are unsure of the tank device number. This will be located on the back of the device
Step 3: Turn your monitor on and connect to your WIFI network
You will want to hold the horseshoe magnet over the activation pad for 3 seconds and remove it once the middle light flashes purple
Note: If the consumer's phone is an Android and newer than approximately Android software 12. They will not be able to use the setup app to connect or the TU app for viewing.