Ecobee FAQ's and Questions – Mobile Link Fleet

QUESTION	ANSWER
Can I see a recording of the live webinars? Can I get a copy of the presentation that was shared?	Channel Partners can watch the launch webinar recording HERE and view the presentation HERE.
How do I become a certified ecobee installer? An ecobee Pro installer? Listed as a preferred ecobee partner?	Simply fill out training request at ecobee.com/pro or contact insidesales@ecobee.com to schedule a training.
What ecobee trainings are offered and how do I sign up? Is training required to install ecobee smart thermostats?	Simply fill out training request at ecobee.com/pro or contact insidesales@ecobee.com to schedule a training.
What ecobee smart thermostats is the integration with Mobile Link compatible with as of April 18? What additional products will be compatible with Mobile Link and when?	ecobee Smart Thermostat Premium and Enhanced, as of April 18, 2023 ecobee 3, ecobee 3 lite, ecobee 4, ecobee (5) SmartThermostat with voice control will follow in the summer, 2023.
Will the ecobee smart thermostat automatically update its firmware, or do we manually force the updates needed?	The thermostats firmware will be automatically updated.
When utility power is lost, and there is no Wi-Fi, how does that affect the use of the thermostat?	Thermostats maintain their communication with the HVAC system but without wi-fi will not communication with product dependent on the internet.

How do we know if the ecobee smart thermostat is compatible with the homeowner's HVAC systems?	www.ecobee.com/en-us/compatibility/ - ecobee supports most HVAC equipment however the quickest way to verify is to remove the old thermostat and confirm what wiring currently exist. Cross check the existing wires to the ecobee compatibility checker for full confirmation.
Is there a cost for the customer to have an ecobee account associated with their ecobee smart thermostat?	No, ecobee accounts are free
Will the generator status show up on the ecobee iPhone app?	Currently all status information is visible exclusively on the thermostat hardware, not the mobile app interface.
On the few that I have sold, I have noticed that the local service provider list is only HVAC companies? Is Generac going to get its partners added to the list?
For dedicated Generac partners (all we do are HSB generators), how do you manage homeowners requiring service on their HVAC system vs HSB generator? Can two different partners be listed as servicing agents on an ecobee smart thermostat?	As of this moment, the name that is shown on the thermostat is the Partner name that is on the homeowners Mobile Link app. If the Partner is in Fleet, that name appears or if not in Fleet, the name the homeowner has chosen for their preferred service provider.

Does connecting the HSB generator to an ecobee smart thermostat affect the warranty on the HSB generator?	The warranty on a HSB generator will remain the same.
Is there an annual subscription fee for a partner monitoring a homeowner's HSB with Fleet? What is the subscription cost to the homeowner for having a partner monitored Mobile Link app?	There is a subscription fee for monitoring a HSB in Fleet. Go here for more information: https://dealer.generac.com/landing/documentlibrary
Will you be able to link multiple generators in the future? Such as generators from a vacation home to watch on their main home ecobee?	We are looking to add multiple generators in the future. We will make an announcement when that functionality is released.
If I sell this now, will the LP tank monitoring functionality be added with the firmware update slated for September automatically, or should I wait to sell to my propane customers?	You can absolutely sell this now and the firmware will automatically update for the September LP Tank monitoring functionality. We will also send out an announcement when that functionality is released.
Will the email you send out to Mobile link customers include instructions to reach out to their partner for installation?	Yes, we will absolutely include instructions to reach out to their preferred partners for help in installation.
Will this be backwards compatible to previously installed ecobee units for customers that already have a generator and Mobile Link subscription?	Yes, we are releasing to legacy thermostats, e3, e3lite, e4, Smart Thermostat w/Voice in June. We will send out an announcement when that functionality is released.
How does the integration of Mobile Link and ecobee affect the Fleet program where partners monitor their homeowner's generators?	This integration of Mobile Link and ecobee does not affect the Fleet program at all. In fact, if a Warning or Fault appear on the thermostat and you are a Fleet Dealer, your name will automatically appear on the thermostat as the Partner to contact for service.

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