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We are excited to introduce you to the revamped Fleet Dealer Wall of Fame, a platform designed to celebrate and recognize your outstanding performance and proficiency in managing Generac Fleet and Connectivity services. We believe in transparency and want to ensure you fully understand how your rankings are determined, what they mean, and the new tier, "Platinum", signifying the highest level of achievement.
What the Wall of Fame Represents
The Fleet Dealer Wall of Fame reflects your dedication and expertise in delivering top-notch connected service to your customers. It acknowledges your ability to excel across various key performance metrics, all of which are essential for success in the evolving landscape of Fleet and Connectivity.
Metrics That Matter
The Wall of Fame no longer relies solely on connection rate to assess your performance. Instead, it takes into account a more comprehensive set of metrics:
- Average Generator Connection (%): This measures your success in connecting Generac generators via a Wi-Fi or cellular connection, ensuring customers are ready to be added to Fleet and Mobile Link and can receive vital firmware updates.
- Average Generator Enrollment (%): This measures your ability to enroll connected generators in the Fleet program and demonstrates your commitment to customer satisfaction and the long-term success of their equipment.
- Average Fleet Customer Retention (%): Customer retention is at the core of a successful business. Retaining Fleet licenses showcases your ability to build lasting customer relationships.
- Average Cellular Adoption: Cellular adoption is crucial for remote monitoring and management. Achieving strong cellular sales rates reflects your customers' trust in your recommendations.
- Cellular Propane Tank Monitoring Attachment Rate (new metric in 2024): Demonstrates your commitment to customer uptime by fuel monitoring for LP customers, further enhancing customer value.
- Service Leads Performance (new metric in 2024): Includes proficiency in lead acceptance, lead close rate, lead enrollment into Fleet, and lead satisfaction. These metrics represent your commitment to providing exceptional service and support for new service leads through Fleet.
How Are These Metrics Calculated?
- Connection Rate = # of Connected Generators / Total # of Activated Generators
- Fleet Enrollment Rate (Fleet Penetration) = # of Generators put into Fleet / Total # of Connected Generators
- Fleet LTE Enrollment % = # of Active subscriptions that are LTE / Total # of Active subscriptions
- Fleet Attachment Rate = # Active LP subscriptions with fuel monitor attached / Total # of active LP subscriptions
- Retention Rate = # of subscriptions retained / total # of opportunities to retain subscriptions
How Your Dealer Score is Calculated
Your dealer score is determined through a weighted assessment of these key performance metrics over one year (January 1 - December 15). A weighted sum of the metrics is calculated to create a singular dealer score. The dealer scores are then normalized to range on a scale of 0-100. This score is then used to calculate the final dealer rating.
The weighted system ensures a fair evaluation, with more significant emphasis on certain metrics, as we aim to recognize well-rounded excellence.
Dealer Score Ratings:
- Bronze: Must achieve a combined proficiency score of at least 50% to earn Bronze recognition.
- Silver: Score 60-79% to reach Silver status, showing your commitment to excellence.
- Gold: Reach an even higher score of 80-89% to attain Gold status, a symbol of exceptional performance.
- Platinum: The pinnacle of achievement, reserved for those who excel in all areas, achieving a score of 90% or more.
Achieving Platinum status is a significant accomplishment, and it reflects your dedication to delivering exceptional service across the board!
A dealer score rating of 49% or less results in no rating. Any score 50% or higher will fall within a rating category (Bronze, Silver, Gold, or Platinum).
Commitment to Excellence
We believe that this revised Wall of Fame truly reflects your commitment to excellence and will inspire you to continually improve and provide the best service to your customers. Thank you for your dedication and hard work in making Generac Fleet and Connectivity services a success. We look forward to seeing you reach new heights of service to your customers and on the Wall of Fame!
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