Can I update my customer's account and/or contact information in FLEET?

On occasion, It may be necessary to correct or update a customer's contact information in FLEET.  Whether a customer has changed their primary contact phone number, or perhaps an error was made during enrolment, many contact-related fields pertaining to a customer's Mobile Link account, are configurable through FLEET.

To update Account Holder information:

1. Begin from the Generator Status dashboard.
   
   
   
   
2. Locate the generator for which the generator value information is required.
   
   
   
   
3. Click the Details button located n the right side of the screen.
   
   
4. The Generator Details page appears
   
   
   
   
5. Scroll down to the generator information tabs section and select the Contacts tab.
   
   
   
   
6. The Update Account Holder section appears
   
   
   
   
7. It is possible to update the Name, Address, Primary Phone Number, and Secondary Phone Number values for a customer's account.
   
   Note: Account information in FLEET is directly linked to Customer Viewable information in their Mobile Link Mobile App and Website experiences.  As a result, customers will be made aware of changes made to their accounts. 
   
   Note: Because the Email address is also used as the Account User ID, it is a core component for an account and as a result, the Email Address is not editable.  To make a change to an email address Please contact Customer Support for assistance (888-GEN-VIEW), as this is a core change to an account level component and may require cancellation and re-enrollment in some cases.
   
   When the desire changes have been completed, click Update at the bottom of the page.
   
   
   
   
8. In some cases, a modal may appear suggesting address verification options.   This is primarily offered for Activation and Registration purposes.  In this process, either option can be selected by preference, then click Continue.
   
   
   
   
9. A confirmation message will appear
   
   
   
   
10. The customer account information has been successfully updated.