Fleet Release 3.5.0

FLEET Release 3.5.0

This release includes two additional features: the ability to edit an account holder email address and the messages you may receive during enrollment. 

Additional questions? Contact our Customer Care Center: (855) 436-8439 | (844) 843-9436 (Canada)

EDIT ACCOUNT HOLDER EMAIL ADDRESS

We have implemented new functionality that will allow you to edit the Account Holder email address through FLEET.

1. Navigate to the SUBSCRIPTION tab within the DETAILS view of a generator in your FLEET.
2. In the Account Holder section, you will notice an UPDATE button near the account holder email address.
   
3. Click the UPDATE button.
   
4. Enter the correct email address and click OK
   
   

A Success message will be displayed after committing the update to the Account Holder email address and the Account Holder will receive an email communication inviting them to create their Mobile Link account.

IMPORTANT NOTE: The system will not allow you to update the email address, if the email address that you are attempting to update to is already in use. Please contact support for assistance in that situation. 

In some scenarios, the UPDATE functionality will not be available on an Account Holder Email Address. A tool tip has been added to advise users that the email address cannot be updated when there is a valid Mobile Link account for the email address listed.

UPDATES TO LICENSE VALIDATION ON ENROLLMENT AND UPDATE DEVICE PROCESSES:

ACTION 1:
When enrolling a new generator in FLEET, dealers will be notified that the enrollment cannot be completed if there is not sufficient licenses available for the type of connection device being enrolled.

MESSAGE 1:
"Unable to complete enrollment at this time. You do not have any remaining [device type] subscription licenses available. Please purchase additional Fleet [device type] Subscriptions to complete enrollment."

ACTION 2:
When using the REPLACE DEVICE feature to change the connection device on a generator in your FLEET, users will be notified that the replacement can’t be completed if there is not sufficient licenses available for the device type of the new device.

MESSAGE 2:
“Unable to replace device at this time. You do not have any remaining [device type] subscription licenses available. Please purchase additional [device type] subscriptions to replace device. Please contact customer support if this issue continues.”

REASON FOR BOTH THESE ACTIONS/ MESSAGES:

License validation will occur on the initial step to provide Serial Number and Device ID, as well as on the final Submit step.

If you have any additional questions contact Customer Support.