In some rare cases, a generator that has been added with a subscription to FLEET must be canceled or removed. This may occur due to a customer being enrolled by error, or perhaps a customer has chosen to terminate services with you as a provider. Whatever the reason, the ability to cancel a subscription in FLEET has been added to the FLEET interface to allow a dealer to manage the cancellation of a subscription without a phone call to support for assistance. Unfortunately, for accounting reasons, every subscription cancellation will not be credited back to the dealer.
The terms for crediting a Subscription License when canceling or removing a generator are listed below:
When using the Cancel or Remove feature results in the canceling of a Dealer Managed subscription, the system will automatically credit a license to your FLEET inventory for a subscription canceled within 45 days of the start date. The following exceptions apply:
- Rollover Licenses (a subscription that was originally paid for by the homeowner and was transferred to FLEET on enrollment) will not receive a credit, as a FLEET subscription license was not consumed at the time of enrollment.
- Promo Licenses (subscription licenses that were credited to the dealer as part of a promotion) will not receive a credit, as a paid license was not consumed at the time of enrollment.
NOTE: If you have any questions regarding the crediting of a license when using the Cancel or Remove feature, please contact our support team for assistance.