Why is the time on the generator off by 4 or 5 hours?

Wi-Fi-connected generators can maintain their date and time by regularly checking an online time server. This time server can read what time zone you are located in and any daylight savings status' needed. The time zones are compared to the UTC zone (UTC is the "0" offset time zone). If the generator cannot verify the current time zone via an online connection, the generator will default to the UTC (0 time zone). 

Example:

In Milwaukee Wisconsin, The time zone when daylight savings time is not in effect is CST which is equal to UTC-5.  This means noon CST is the same as 5:00 PM UTC.  In the event of the generator failing to reach the online time server, the time on the generator would seem to have shifted by 5 hours. This would cause the event scheduled to occur at noon CST to be executed at 7:00 AM CST due to the 5-hour shift.

This time shift should automatically correct itself the next time that the generator can connect to the online time server. 

NOTE:  The generator can be forced to check the time server when needed by rebooting the generator's control panel.  Learn more about that process here.