How can I completely remove a generator that is in FLEET?

In some rare cases, a generator that has been added to FLEET (With a current subscription or expired) must be removed.  This may occur due to a customer being enrolled by error, or perhaps a customer has chosen to terminate services with you as a provider.  Whatever the reason, the ability to cancel a subscription in FLEET has been added to the FLEET interface to allow a dealer to manage the cancellation of a subscription without a phone call to support for assistance.  In this article, you will learn to remove a generator with an active subscription or a generator with an expired subscription.

To Remove a generator with an active subscription from FLEET:

1. Begin from the Generator Status dashboard.
   
   
   
   
2. Locate the generator which requires cancellation.
   
   
   
   
3. Click the Details button located on the right side of the screen.
   
   
   
   
4. The Generator Details page appears
   
   
   
   
5. Scroll down and select the Subscription tab toward the bottom of the screen.
   
   
   
   
6. Click the Remove Generator button.
   
   
7.  The Cancel Subscription Modal will appear:
   
    
   
   
8. Confirm the removal request by providing a reason for the generator removal, then click Confirm.
   
   Note: The modal will advise users whether or not the license that is associated with the account will be credited back to your license inventory.  Learn more about the license Crediting terms here.
   
   Note: DO NOT use the Remove Generator option to attempt to correct a FLEET enrollment with an incorrect account holder or Mobile Link device, This process will NOT remove the account holder or Mobile Link device from the generator.  Please contact support for assistance with resolving enrollment issues.
   
   
9. The generator has now been successfully removed.
   
   

To Remove a generator with an expired subscription from FLEET:

1. Click the Subscription option on the left-hand side of the screen
   
   
   
   
2. The Subscriptions dashboard appears:
   
   
   
   
3. Locate the generator for which the subscription status information is required, then click the Details button.
   
   
   
   
4. Click the Remove Generator button.
   
   
5.  The Cancel Subscription Modal will appear (ONLY select customer no longer owns generator if this is an old owner scenario) :
   
    
   
   
6. Confirm the removal request by providing a reason for the generator removal, then click Confirm.
   
   Note: The modal will advise users whether or not the license that is associated with the account will be credited back to your license inventory.  Learn more about the license Crediting terms here.
   
   Note: DO NOT use the Remove Generator option to attempt to correct a FLEET enrollment with an incorrect account holder or Mobile Link device, This process will NOT remove the account holder or Mobile Link device from the generator.  Please contact support for assistance with resolving enrollment issues.
   
   
7. The generator has now been successfully removed.