Subscription Type Descriptions

With Licenses on FLEET, we may sometimes see different scenarios or types. To locate the subscription type you will want to be under the details for the customer in question, then the subscription tab. This data will be located off to the left-hand side. Below is a brief description of what these mean. 

LTE & WIFI: 

If you are seeing this in the description for license type that means this is a license that has been used from your subscription pool

Promo :
If you are seeing this in the description for license type that means this is a license provided by/from Generac. There was no charge for it to you or the customer. 

Rollover (discontinued): Rollover is no longer an option as of the 7.6 FLEET release.  If the consumer has a subscription, you can still enroll them in FLEET. It will consume a FLEET subscription and you should see a pop up/banner recommending the customer cancel their subscription through Mobile Link. Is My Customer Eligible For A Refund?

Refund Eligibility:

Per EULA the consumers agree too under section 9 it does call out that we do not offer refunds. If the intent is to have the consumer be FLEET managed, we strongly urge you to communicate step by step with the consumer that they need to wait for you to complete your end and add the subscription. 

Is My Customer Eligible For A Refund?