Can I add comments to a generator in FLEET?

In many cases, more than just status information is important when tracking customer service interactions.  For this reason, FLEET has incorporated a customer comment function to allow dealers to track any relevant information about a generator.  FLEET allows you to add, edit, and remove comments to any generator.

Note: These comments/notes are not visible to the customer

To add a comment to a generator:

1. Begin from the Generator Status dashboard.
   
   
   
   
2. Locate the generator for which the comment should be added.
   
   
   
   
3. Click the Details button located on the right side of the screen.
   
   
4. The Generator Details page appears
   
   
   
   
5. Scroll down and select the Comments tab toward the bottom of the screen.
   
   
   
   
6. The Comment tab appears.
   
   
   
   
7. Enter the desired comment content in the Add a Comment textbox, then click Submit.
   
   
   
   
8. The Comment Has been successfully added to the generator.
   
   

To edit an existing comment on a generator:

1. Begin from the Generator Status dashboard.
   
   
   
   
2. Locate the generator for which the comment should be edited.
   
   
   
   
3. Click the Details button located on the right side of the screen.
   
   
4. The Generator Details page appears
   
   
   
   
5. Scroll down and select the Comments tab toward the bottom of the screen.
   
   
   
   
6. The Comment tab appears.
   
   
   
   
7. Click the icon below the comment that needs to be edited.
   
   
   
   
8. Edit the comment as needed
   
   
9. Once the desired changes have been completed, click Update.
   
   
   
   
10. The comment has been successfully edited.
    
    

To remove an existing comment on a generator:

1. Begin from the Generator Status dashboard.
   
   
   
   
2. Locate the generator for which the comment should be removed.
   
   
   
   
3. Click the Details button located on the right side of the screen.
   
   
4. The Generator Details page appears
   
   
   
   
5. Scroll down and select the Comments tab toward the bottom of the screen.
   
   
   
   
6. The Comment tab appears.
   
   
   
   
7. Click the icon below the comment that needs to be removed.
   
   
   
   
8. A confirmation modal will appear, click OK.
   
   
   
   
9. The comment has been successfully removed.