Facilitating Customer Mobile Link Account Preservation

Some of your customers may have received an email stating that "On March 22, we will be removing Mobile Link accounts that have not yet logged in and agreed to terms and conditions. In order to keep your account you must take action."

To ensure the security and efficiency of our services, we are taking steps to remove inactive accounts that have not been logged into for several years. Please read this article for instructions on how your customers can retain their accounts.

Customer Account Preservation:

To assist your customers in verifying and preserving their Mobile Link accounts, kindly guide them through the following steps:

1. Log in to Mobile Link: Direct your customers to the account login page https://app.mobilelinkgen.com/ and have them login to their account.
2. Verify Email: Have them check their inbox for a verification email and confirm their email address.
3. Provide a Password: Have them set up a secure password for their Mobile Link account.
4. Agree to Terms and Conditions: Complete the process by agreeing to the terms and conditions.

Sending an Invitation Email from Fleet:

If customers encounter difficulties or have questions during this process, you can follow the steps below to send them an invitation email from Fleet, facilitating the sign-up process.

1. Log in to Fleet: Visit the Fleet portal and log in using your dealer credentials.
2. Navigate to Customer Management: Locate the "Customer Management" section within Fleet.
3. Select Customer: Choose the customer who needs assistance with Mobile Link account activation.
4. Send Invitation: Look for the "Send Mobile Link Invitation" option and click to send an invitation email to the selected customer.

This dual approach ensures a streamlined and supportive process for your customers to create and activate their Mobile Link accounts, maintaining access to generator notifications.

Additional Assistance: For any additional assistance or questions related to this process, please reach out to our dedicated dealer support team at the contact information below.

It is not required that your customers with existing accounts migrate. If your customers choose to not migrate, they will still be monitored by you and retain your services. Account termination will NOT affect their existing Fleet monitoring plan with you.