Resources
- Service Opportunities Quick Response Feature
- Connectivity Cellular Accessory Liquid-Cooled Harness Specifications
- My Customer Sold Their Home, How Do I Change the Homeowner Information in FLEET?
- Fleet Incident Manager
- Generator Connectivity Accessory Installation Guide.
- Generator Connectivity Cellular Accessory Quick Start Guide
Announcements
- False “Air Filter Maintenance Due” Alert on Select Liquid-Cooled Generators
- New Fleet Login Process
- Release 9.6.0 – Improved Generator Status Accuracy
- 7.6.0 Release Notes
- Device WIFI Backup Detection
- Facilitating Customer Mobile Link Account Preservation
Email, Error, and General Messages
- Why Am I Seeing Device Conflict?
- What Do I Do If My Customer Has Multiple Generators?
- “Error Verifying Serial Number” Message When Enrolling a Generator?
- Controller Encryption FAQ's
- Why do I only see a loading spinner when I log in to FLEET?
- Why is the time on the generator off by 4 or 5 hours?
Generator Status and General Questions
- Remote Alarm Clearing
- Understanding Your Device Reliability Rating
- What does it mean when a generator is "Disconnected."
- What does it mean when a generator is "Offline."
- If a customer does not have an email, what should I do?
- What Do the Different Icons and Symbols in FLEET Mean?
Navigating the Mobile Link FLEET Dashboard
- Connectivity Cellular Accessory
- How to Enroll a Connectivity Cellular Accessory
- How can I cancel a subscription that is in FLEET?
- How do I update/change the address for a generator in FLEET?
- How do I update/change the name of a generator?
- How do I upload my Company Logo and how is it used?
Subscriptions
- My Customer "Opted Out" of Mobile Link
- Can I Add a Generator That Already Has a Subscription? (Premium or Basic)
- Fleet Subscriptions can now be purchased in the G360 Shop!
- How can I completely remove a generator that is in FLEET?
- How Can I Tell if a Subscription Is About To Expire?
- How do I know how many subscriptions I have available for use in FLEET?